PRODUCT INFO: In some instances, the florist photo may represent an overall theme or look and include one of a kind vase, which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, the local florist will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. For questions, comments or concerns about your online order, email us at firstname.lastname@example.org We guarantee freshness and quality for your arrangement. If your arrangement perishes, wilts or is damaged for any reason out of our control because of product condition or manufacture within 3-5 days from purchasing it, we will gladly exchange your arrangement for a newer one at no cost. For us, it's all about your experience and satisfaction so do not hesitate to call us and let us know how we are doing with our product. Any feedback always helps us better and improve our product.