* Please note, due to the limited availability of flowers during any season, substitutions may be necessary to deliver. If so, you will be notified and substitution will be of same or greater value to match the theme and ambiance of the item selected. Delivery is guaranteed for the day selected but no time will be allowed to specify. Since we have a high call volume, unfortunately we are unable to deliver at a specific hour. If the recipient is not available or a signature can not be obtained, delivery may need to be rescheduled.
* Delivery requests for after 5pm will be charged an additional $10 if this delivery request can be accomplished.
Due to the overwhelming amount of requests we receive for Valentine's Day, we will do our very best to accommodate all requests. Many customers are accepting the 12th or 13th for delivery to insure the flowers are enjoyed the whole day through on Valentine's Day. Please pre-order in advance to be placed in line.
Due to the high demand of Valentine's Day delivery, we can not guarantee any specific timed delivery requests. All orders will be delivered by 5pm to businesses and by 8pm to residences. Delivery verifications are available the soon as it is delivered. You will be notified by our automated email system letting you know when the delivery has been made.
Once you order, you will be notified via email and you will be sent an order confirmation email with your order number.Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to a $15.99 charge.
Floral Deliveries to the U.S. and Canada
* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 2:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 2:00 pm in the recipient's time zone may be delivered the next 2-3 delivery business days. There are no deliveries on Sundays and legal holidays without verbal confirmation. Please make sure that your order information is accurate and complete in order to avoid delivery delays.
We will be open on Sunday delivering from 11 AM - 6 PM. We will be delivering at regular delivery fees but if placed on Monday, the 13th or 14th, delivery prices will go up depending on area/ zip code.
Floral Order Delivery Times
Since we are on high call volume, we will be taking orders for AM or PM Delivery Window Time. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
Requests and Orders will be delivered as they are placed. We will not give preference or advance an order because of it's size. We ask you for patience on your order as we are trying to assist as many customers as possible but we will go according to order number and order date.
Signature Is Always Required for Delivery
Because we care about your product and know you are paying a significant amount for your floral order, we require for someone to be home to deliver the arrangement or item. For that reason, we always call in advance to make sure the recipient will be home. Don't worry, we will not ruin your surprise, just notify the recipient that they will be receiving a delivery. If the recipient is not home, we will wait to contact at a later time, and if not reached, we will contact the sender and notify them and seek other options for delivery.
When the Recipient Is Not Home
As our policy and product care regulation, we will always call recipient to verify if the address is correct and if there will be someone receiving the order, whether it be a business or a residence. We may choose to leave the arrangement with a neighbor with your permission and attach a note to the recipient's door stating who accepted the arrangement on their behalf. We may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. If so, there will be an additional fee of $15.99 will be added. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery and be subject to a 15.99 surcharge for re-delivery.
International Floral Deliveries
Due to high call volume, we will not be sending International Orders to Mexico or Europe during Valentine's Day season.
Thank you for choosing Angie's Floral Designs
Thank you for understanding our policies that are enforced for your customer satisfaction! Thank you for choosing Angie's Floral Designs as your El Paso Leading Florist.